{"id":618,"date":"2016-07-21T18:22:47","date_gmt":"2016-07-21T21:22:47","guid":{"rendered":"https:\/\/segurosinteligentes.com.br\/oldrh\/_old\/?p=618"},"modified":"2016-07-21T18:31:09","modified_gmt":"2016-07-21T21:31:09","slug":"ans-divulga-relatorio-estatistico-e-analitico-2015","status":"publish","type":"post","link":"https:\/\/segurosinteligentes.com.br\/oldrh\/ans-divulga-relatorio-estatistico-e-analitico-2015\/","title":{"rendered":"ANS divulga relat\u00f3rio estat\u00edstico e anal\u00edtico 2015"},"content":{"rendered":"

[et_pb_section admin_label=”section” transparent_background=”on” background_color=”#ffffff” allow_player_pause=”off” inner_shadow=”off” parallax=”off” parallax_method=”off” padding_mobile=”on” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” make_equal=”off” use_custom_gutter=”off” custom_padding=”0px||50px|”][et_pb_row admin_label=”row” make_fullwidth=”off” use_custom_width=”on” width_unit=”off” use_custom_gutter=”off” padding_mobile=”on” allow_player_pause=”off” parallax=”off” parallax_method=”off” make_equal=”off” parallax_1=”off” parallax_method_1=”off” parallax_2=”off” parallax_method_2=”off” column_padding_mobile=”on” custom_padding=”50px|35px|50px|35px” background_color=”#ffffff”][et_pb_column type=”2_3″][et_pb_text admin_label=”tag e data” background_layout=”light” text_orientation=”left” text_font=”|on|||” text_font_size=”16″ text_text_color=”#9ec31e” text_line_height=”1.5em” use_border_color=”off” border_color=”#ffffff” border_style=”solid” custom_margin=”||0px|”]<\/p>\n

AVALIA\u00c7\u00c3O DO ATENDIMENTO | 21.JULHO.2016<\/p>\n

[\/et_pb_text][et_pb_text admin_label=”t\u00edtulo” background_layout=”light” text_orientation=”left” text_font=”|on|||” text_font_size=”32″ text_text_color=”#495358″ text_line_height=”1em” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]<\/p>\n

ANS divulga relat\u00f3rio estat\u00edstico e anal\u00edtico 2015<\/p>\n

[\/et_pb_text][et_pb_text admin_label=”conte\u00fado” background_layout=”light” text_orientation=”left” text_font=”Open Sans||||” text_font_size=”16″ text_text_color=”#748690″ text_line_height=”1.5em” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]<\/p>\n

O Relat\u00f3rio Estat\u00edstico e Anal\u00edtico do Atendimento das Ouvidorias das operadoras de planos de sa\u00fade foi divulgado na \u00faltima semana pela Ouvidoria da Ag\u00eancia Nacional de Sa\u00fade Suplementar (ANS). O estudo, obrigat\u00f3rio desde a Resolu\u00e7\u00e3o Normativa n\u00ba323\/2013, tem como ano base 2015 e apresenta os principais assuntos reclamados pelos benefici\u00e1rios.<\/p>\n

Do total de 1.111 ouvidorias de operadoras, 744 tiveram relato de recebimento de manifesta\u00e7\u00f5es de janeiro a dezembro do \u00faltimo ano. S\u00e3o 508.141 manifesta\u00e7\u00f5es de seus 66.7 milh\u00f5es de benefici\u00e1rios, resultando em uma Taxa de Demandas de Ouvidoria (TDO) de 7,6, ou seja, 7,6 demandas para cada grupo de 1.000 clientes.<\/p>\n

Do total de reclama\u00e7\u00f5es recebidas pelas ouvidorias, 39% foram relacionadas \u00e0 rede credenciada, 25% \u00e0 cobertura assistencial, 14% \u00e0s quest\u00f5es administrativas, 13% a assuntos financeiros e 9% ao Servi\u00e7o de Atendimento ao Cliente (SAC). Os principais reclamantes s\u00e3o benefici\u00e1rios de planos do tipo Coletivo Empresarial (36%), Individual ou Familiar (31%) e Coletivo por Ades\u00e3o (29%). <\/p>\n

Confira o Relat\u00f3rio completo aqui<\/a>.<\/p>\n

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PORTAL RH IT\u2019SSEG \u00e9 uma publica\u00e7\u00e3o da It\u2019sSeg Seguros Inteligentes. N\u00e3o \u00e9 permitida a reprodu\u00e7\u00e3o do conte\u00fado, mesmo que parcial, para uso comercial de qualquer natureza.<\/p>\n

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[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Documento apresenta os principais assuntos reclamados pelos benefici\u00e1rios \u00e0s ouvidorias das operadoras.<\/p>\n","protected":false},"author":1,"featured_media":626,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_links_to":"","_links_to_target":""},"categories":[3],"tags":[54],"_links":{"self":[{"href":"https:\/\/segurosinteligentes.com.br\/oldrh\/wp-json\/wp\/v2\/posts\/618"}],"collection":[{"href":"https:\/\/segurosinteligentes.com.br\/oldrh\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/segurosinteligentes.com.br\/oldrh\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/segurosinteligentes.com.br\/oldrh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/segurosinteligentes.com.br\/oldrh\/wp-json\/wp\/v2\/comments?post=618"}],"version-history":[{"count":2,"href":"https:\/\/segurosinteligentes.com.br\/oldrh\/wp-json\/wp\/v2\/posts\/618\/revisions"}],"predecessor-version":[{"id":627,"href":"https:\/\/segurosinteligentes.com.br\/oldrh\/wp-json\/wp\/v2\/posts\/618\/revisions\/627"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/segurosinteligentes.com.br\/oldrh\/wp-json\/wp\/v2\/media\/626"}],"wp:attachment":[{"href":"https:\/\/segurosinteligentes.com.br\/oldrh\/wp-json\/wp\/v2\/media?parent=618"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/segurosinteligentes.com.br\/oldrh\/wp-json\/wp\/v2\/categories?post=618"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/segurosinteligentes.com.br\/oldrh\/wp-json\/wp\/v2\/tags?post=618"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}